Policies

At Prestige Prenatal Imaging, we provide elective, non-diagnostic ultrasounds for your enjoyment only. These sessions are intended for keepsake purposes and are not a substitute for medical care or diagnostic ultrasounds prescribed by your obstetrician.

Please consult your primary obstetrician with any medical or pregnancy-related questions. For your safety, all clients must be at least 10 weeks pregnant to ensure optimal imaging quality, and we require that you are under the care of a primary obstetrician before booking.

We adhere to guidelines set by the American Institute of Ultrasound in Medicine (AIUM), which does not recommend listening to the fetal heartbeat via ultrasound during the first trimester (up to 14 weeks) due to safety considerations. In alignment with these guidelines, we do not use spectral Doppler to listen to the fetal heartbeat before 14 weeks gestation, as you and your baby’s safety remain our top priority.

Arriving late to your appointment will deprive you of valuable imaging time. We will do our best to perform your entire scan for the remaining time scheduled, however we reserve the right to reschedule your appointment if you arrive more than 10 minutes late. If your appointment does need to be rescheduled you will not be refunded your deposit, and an additional deposit will need to be made for your future appointment. 

To secure your appointment at Prestige Prenatal Imaging, a $50 non-refundable deposit is required at the time of booking. This deposit will be applied toward the total cost of your service.

We kindly ask for at least 24 hours’ notice for any cancellations or rescheduling. Deposits may be transferred to a new appointment time if proper notice is given.

Appointments canceled with less than 24 hours’ notice or missed appointments will result in the forfeiture of the deposit.

Thank you for your understanding and for helping us provide the best experience for all of our clients.

We have a 24 hour Cancellation/No Show Policy. Any appointments that cancel within 24 hours will loose their $50 deposit . This is in best effort to respect our time as well as other clients’ time.

Refunds will not be provided due to fetal positioning, lack of cooperation or fetal demises.

We cannot guarantee specific poses or images. Rest assured, our team will make every effort to capture precious images and videos of your little one, ensuring you leave with cherished memories.

In the rare case that we’re unable to get any view of your baby’s face, we’ll invite you back for a free re-scan. This complimentary return visit is only offered when the face is completely hidden — not when images are simply less clear than expected.

Please keep in mind that we do not have control over how clear your images turn out. Image quality is mostly determined by the amount and position of amniotic fluid around your baby at the time of your session.

One helpful tip: staying well-hydrated in the days leading up to your appointment may improve your results.

If you’d like to come in again for a second try at clearer photos, we offer a Clarity Session for $50 - this must be booked within 2 weeks of original scan.

Thank you for trusting us to be part of this special time — we’re committed to making your experience enjoyable, safe, and unforgettable.

Thank you for understanding our commitment to providing a safe and enjoyable experience.

To secure an appointment, we require clients to review and sign our Terms and Conditions form, as well as put credit card of file at the time of scheduling. Please note, our ultrasounds are elective and are not diagnostic tests ordered by your obstetrician, so insurance cannot be accepted as a form of payment. Thank you for your understanding and cooperation.

To ensure a smooth and enjoyable experience for all of our clients, we kindly ask that no phones or video recording devices be used during your ultrasound scan.

If you’d like to take digital images home as keepsakes, we encourage you to download the Momitalk app, where your precious moments can be securely shared and stored.

Thank you for your understanding and cooperation in maintaining a relaxing and respectful environment for everyone.